Questions, answered.

Beads are a mix of natural stone, glass and quality resin. Cords are satin, paracord or twisted suede depending on the piece. Hardware (charms, letter cubes, end caps) is plated brass, gold-tone or silver-tone. The product page lists the hardware per piece.

Our hardware is plated and we choose suppliers that minimise nickel content, but we can’t certify nickel-free across every batch. If you have a known allergy, message us before ordering and we’ll be honest about what we currently have in stock.

Most bracelets have an adjustable slide or knot closure that fits any wrist. Necklaces are made to a standard length but can be customised on request. If you’re unsure, share your wrist or neck measurement when you message us and we’ll adjust.

Yes. Most pieces can be made with your word, initials or a name. The product page tells you what’s personalisable. Standard customisation is included in the listed price. Some pieces charge a small fee for personalisation, mentioned in the product description.

Personalised pieces typically ship within 5 to 10 working days from the moment we confirm your details. If you need it sooner for a gift or occasion, tell us when you message and we’ll do our best.

Take it off before showering, swimming or sleeping. Avoid perfume and creams directly on the cord or hardware. Wipe with a soft dry cloth if it picks up dust. Treated like that, your piece will last a long time.

We confirm the order and total over WhatsApp and send you a payment link. iDEAL, Tikkie, Bancontact and bank transfer are all fine. We only ship once payment is received.

Yes, just tell us when you message. We can ship directly to the recipient with a hand-written note, no price slip included.